Refunds & Exchanges

Your Satisfaction is my Commitment.

At Jules B Jewellery, my mission is to ensure your excitement upon receiving a new piece is met with the same passion that I invest in crafting it. However, should you wish to return or exchange your item, I want the process to be as seamless as your experience shopping with me.

Return and Exchange Guidelines:

- Please contact me within 10 days of receiving your item if you wish to initiate a return or exchange.

- All refunds and exchanges are subject to Jules B Jewellery discretion.

- Items must be returned in their original condition and packaging, unworn and unaltered.

- For your peace of mind, I recommend using tracked shipping for returns, as I cannot be held liable for the loss of any packages.

Ring Size Considerations:

- Regretfully, Jules B Jewellery cannot accept refunds for rings ordered in the wrong size. Kindly ensure you are aware of your ring size before placing an order.

- Exceptions may apply for exchanges, subject to availability within the current collection (additional delivery costs apply).

Refund Process:

- Any refunds will be calculated, less the original shipping costs.

- Please note that bespoke items and sale items are not eligible for refunds.

Connect with me:

- I value your satisfaction. Feel free to reach out before or after your purchase to discuss any piece. Contact me at julesbstudio@gmail.com or through the form below.

At Jules B Jewellery, your happiness is my priority. I appreciate your understanding and look forward to ensuring your experience shopping with me is as exceptional as all my crafted pieces.